Elementary School District  159 Teaching Tomorrow's Leaders Since 1869 Technology

Helpful Hints for You and Your Computer......

Checklist for your PC.........  read through this document first!

Web browser requirements for Citrix:

MetaFrame Secure Access Manager supports Microsoft Internet Explorer versions
5.0 and 5.5 with Service Pack 2, and version 6.0 with Service Pack 1. Internet
Explorer is supported on Windows platforms only.

Important MetaFrame Secure Access Manager requires that the latest service pack
be installed on each supported Web browser.

MetaFrame Secure Access Manager delivers access center content to client Web
browsers by transmitting Web pages encoded with HTML and JavaScript. In most
cases, standard client configurations can support MetaFrame Secure Access
Manager.

You must ensure the following settings are configured for each Web browser:
                 Enable execution of client-side JavaScript
                 Allow downloading of signed ActiveX controls
                 Allow downloading of Java applets if you provide MetaFrame published
              resources in your access center and restrict users to the Java ICA Client

For information about how to configure these settings in Web browsers, see the
online help for the Web browser.

Spyware removal:

Spybot Search and Destroy http://www.pcworld.com/downloads/file_description/0,fid,22262,00.asp

Ad-Aware        http://www.lavasoft.de/software/adaware

Virus Protection:             http://housecall.trendmicro.com

Pop up Blocker:              http://toolbar.google.com

Good lists of safe computing practices:

http://www.claymania.com/safe-hex.html

http://trendmicro.com/en/security/general/guide/overview.htm

http://safecomputing.uchicago.edu/

http://microsoft.com/athome/security/protect/default.aspx

 

Citrix Remote Issues

Occasionally remote users may experience problems due to dissimilar computers, operating systems, and version levels. This guide can be used to help resolve some of the more common problems. If after reviewing this document you still continue to experience problems, please let the District Team Team know of the issues for further resolution.

Problem: The user receives an error “The gateway client timed out waiting for a connection”

Solution: By design the access portal builds a new window which creates the user environment. The Elearn site requires that popup blockers are allowed for that site.

If you are using the popup blocker that is part of Windows, you will need to perform the following steps.

• Open up Internet Explorer • Click on Tools | Pop-Up Blocker | Pop-up blocker Settings. • In the field “Address of Web site to allow”, type in http://elearn.dist159.com and then click the Add button. • Click Close to save those settings.

If you are using a third party pop-up blocker, refer to the product documentation. Most programs have an enable feature that you can choose.

Problem: After enter the user credentials; the browser displays the error “The page cannot be displayed”

Solution: If you are using Windows XP with Service Pack 2, there is an additional hot fix available from Microsoft that needs to be applied.

Click on the link below and download the file from this location. http://support.microsoft.com/default.aspx?scid=kb;%5bLN%5d;884020

Problem: The user receives an error “Unable to open launch.ica

Solution: This error is caused by the local client not having a Citrix client installed. In order to open up a Citrix published application, your computer must have the Citrix client installed. To install the Citrix Client for Windows XP/Vista/2003/2008, click on the following link.  The link will direct you to the Citrix XenApps Plugin download.

 Citrix Client for Windows OS

The following .PDF document will assist you with the client configuration process.

XenApps Client Installation

Problem: After clicking on an application to open, the user may receive an error “ICA file not found”

Solution: Occasionally problems can occur if Citrix has difficulty creating the Citrix ICA file on the local machine. This is normally saved under the temporary Internet files location on the local computer.

To clear the temporary Internet files, perform the following steps:

• Open up Internet Explorer • Click on Tools | Options • On the General tab, under the Temporary Internet Files, click the Delete Files button. • Check the box to “Delete all offline content” and then click OK.

Depending on how frequently you perform this task, it can take several minutes. When it is finished, click OK to close the Internet Options window.

 

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